Frequently Asked Questions
Top Questions
How do I start the process of selling my phone?
Getting a quote for your phone is simple and free! To start, search for your phone using the links on the left or the search box above. Once you find your series and model, answer the quick questions about its condition and accessories. Then click “Get Quote” to find out how much we will pay you for your phone. If you like what you see, then accept the quote and follow the rest of the steps. Please email us at if you need more help.
How much will I get paid for my Cell Phone?
Created by a team of engineers and market researchers our sophisticated pricing calculator uses market data and your cell phones information to come up with its value. It varies by phone and condition.
How do I find my phone's model number and serial number?
Most of your phones detailed information, like the model and serial number, is on the back underneath the battery. If it's not there, make your best guess and we can check it when we receive your phone. However, this may mean the quote will be revised based on the phone’s actual model. You will have the option to accept or reject the new offer.
How fast will I get my money?
We process payment within 48 hours of receiving of your phone. If you requested payment via check expect it to arrive about 7 business days after we received your phone.
How do I get an offer for a phone that isn't on the list?
We can give a custom quote for items not on the list. You can fill out the form with your phone details on this page, or email us at m with the same information. To ensure an accurate, up-to-date quote, please allow three business days for a personalized offer.
Why do you need my contact details? Do you keep them secure?
We require your contact details for shipping and payment purposes. It also helps us to get in touch with you if we have questions about your offer. We keep all of your information completely secure, and unless you have opted otherwise, we do not rent, sell or share your personal information with other people or affiliated companies. Please see our privacy policy for more details.
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Selling Your Phone
How do I start the process of selling my phone?
Getting a quote for your phone is simple and free! To start, search for your phone using the links on the left or the search box above. Once you find your series and model, answer the quick questions about its condition and accessories. Then click “Get Quote” to find out how much we will pay you for your phone. If you like what you see, then accept the quote and follow the rest of the steps. Please email us at if you need more help.
Do you really pay me the quoted amount?
Yes. We will pay the full amount quoted, provided the make, model and condition of your phone were accurately described.
How do I get an offer for a phone that isn't on the list?
We can give a custom quote for items not on the list. You can fill out the form with your phone details on this page, or email us at m with the same information. To ensure an accurate, up-to-date quote, please allow three business days for a personalized offer.
Will you still buy my phone if it is broken?
Our pricing calculator will still provide a quote for your phone, and in many cases we will provide an offer no matter the condition of your phone. In some cases, a broken phone may have no value, and we offer the option of recycling it for you.
Do you accept phones from outside the United States?
Yes. We accept phones from anywhere in the world.
Should I cancel my service or deactivate my cell phone?
Yes! You must cancel your service and deactivate your account. Any associated account balance must equal $0 and we are not responsible for any outstanding charges.
How do I deactivate my phone's ESN/MEID (Serial Number)?
Below are the customer services numbers for major cell phone service providers. You can call them to deactivate the cell phone from your account.
AT&T: 800-331-0500, hearing impaired: 866-241-6567
Sprint: 888-211-4727
Nextel: 800-639-6111
T-Mobile: 877-453-1304, hearing impaired: 877-296-1018
Verizon Wireless: 800-922-0204
How do I find my phone's model number and serial number?
Most of your phones detailed information, like the model and serial number, is on the back underneath the battery. If it's not there, make your best guess and we can check it when we receive your phone. However, this may mean the quote will be revised based on the phone’s actual model. You will have the option to accept or reject the new offer.
What about all the personal data on my phone?
You can erase your personal data and restore it to factory settings yourself - see your owner’s manual or manufacturer for instructions. However, we are committed to erasing all personal information from your phone and restoring it to original factory settings if you choose not to do so before sending it in.
My phone is in really bad shape – will I really get the price I am quoted?
Yes, provided you answer the questions about its condition honestly. Use your best judgment when answering the questions, and contact us if you have questions. Also see our Terms of Sale.
I don't have everything that my device came with. Can I still sell it?
Before offering a quote, one of the things we ask is what accessories you have with your phone. Including accessories usually increases the value of your trade, but you can certainly still obtain a quote without accessories.
Is there a limit on the number of phones I can sell?
No! There is no limit on the number of phones you can sell. Feel free to email us at if you have a large quantity, and we can provide directions on sending everything at once instead of in separate orders.
What types of Cell Phones, Smart Phones, and PDAs do you take?
Our calculator will provide a quote for a cell phone in any condition - working or broken, used or new. If you have questions about how to grade the condition of your phone, email us at and we can assist you.
What condition does my Cell Phone have to be in?
Our calculator will provide a quote for a cell phone in any condition - working or broken, used or new - and if you are unsure what is wrong with your device.
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Shipping Your Phone
Why do you need my email and address information? Do you keep it secure?
We need this information so we can send you the pre-paid shipping label and pay you money. We keep your personal information secure and unless you have opted otherwise, we do not rent, sell or share your personal information with other people or affiliated companies. Please see our privacy policy for more details.
Do you really pay for my shipping?
We offer free shipping for offers over $40. Once you complete your order we will email you a pre-paid shipping label, which you can print and attach to your package before mailing.
What about my phone's charger and accessories. Should I send them too?
Yes, if you included them in your quote. In most cases, including the accessories increases the value of your offer.
How long do I have till I must send in my phone?
You are paid after we receive your phone, so it is best to send it as soon as possible. At the latest, your phone must arrive within 30 days of your form being submitted online. If we do not receive it in time, your quote may be adjusted to reflect changing market conditions.
Can I get my cell phone back after I send it to you?
When we receive your phone we begin processing it immediately, and in most cases we will not be able to return it. However, if requested, our customer service will do their best to locate your phone and return it to you.
How do I track my shipment to you?
To track the status of your transaction at any point during the process, simply send us an email and we will respond quickly. We just need to know your name and transaction number.
Is my package insured against loss or damage?
Yes, your package is insured up to the value that we offered for its contents.
I live outside the United States. Is shipping still free?
We can only offer free shipping within the Continental United States. If you live outside the Continental United States, we can give you a quote on shipping costs.
Do I have to go to the post office to ship my item?
If you received a UPS prepaid shipping label, you need to drop it off at a UPS drop box or authorized dealer. Go to UPS.com to find one near you. If you received a USPS prepaid shipping label, you need to drop it off at the nearest post office or give it your letter carrier. If you are shipping it yourself, the US Post Office offers reasonable rates, free shipping boxes, online labels. You can also drop it off at your nearest post office or schedule a pickup from your house.
How do I package my phone to send to you?
It is important to package your cell phone carefully. Any damage during shipping will reduce the value of your offer. When possible, use the original packaging the phone came in. You can also use bubble wrap, packaging peanuts, shredded paper or newspaper, or other items that will prevent shifting during shipping. Also, to ensure the safe delivery of your phone, do not send it in a box that distinguishes the package as a cell phone. The items are insured up to the provided quote, and we are not responsible for lost or damaged products.
I printed my UPS label, but I do not have a label pouch. Do I need one?
No. A pouch for the label is not required. You can use clear packing tape to attache the label. Make sure the ship-to address and bar codes are clearly visible and not wrinkled. Label pouches are also available at most UPS locations.
Do you offer any other shipping methods besides UPS and USPS?
We offer free shipping with USPS and UPS. However, you are welcome to use any other carrier at your own expense.
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Payment
How much will I get paid for my Cell Phone?
Created by a team of engineers and market researchers our sophisticated pricing calculator uses market data and your cell phones information to come up with its value. It varies by phone and condition.
What payment options do you have?
You can choose to receive your payment via PayPal or check. There are no additional charges for either option. You can also donate your payment to a charity of your choice.
What happens if I put in the wrong damage or type in the submission?
When we receive your product, we will inspect it. If needed, we will revise the pricing to reflect its true condition. We will then contact you with the revised value, which you have the option to accept or reject. See our Terms of Sale for more information.
What happens if I disagree with the value after the inspection?
If you wish to reject our revised offer, the email with the new offer will provide instructions for doing so and we will return your phone. If you fail to reject the offer within five business days, we will consider it accepted and send you payment for the new value.
How do I know this isn't a scam?
We appreciate the trust you place in us when sending us your phone. Therefore, we are committed to ensuring you a quality, satisfying experience from start to finish – complete with prompt customer service by friendly staff. We are headquartered in Austin, TX, and we are affiliated with the Austin Chamber of Commerce, the Better Business Bureau and various charitable organizations.
I opted to send my payment to a charity. How do I know the charity received the money?
In most cases, the charity will send you a postcard reflecting your donation for tax purposes. If they do not offer this, we will send you a confirmation that shows your donation.
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More Information
Why do you need my contact details? Do you keep them secure?
We require your contact details for shipping and payment purposes. It also helps us to get in touch with you if we have questions about your offer. We keep all of your information completely secure, and unless you have opted otherwise, we do not rent, sell or share your personal information with other people or affiliated companies. Please see our privacy policy for more details.
What do you do with the broken electronics I send you?
There are many ways we can recycle your broken cell phones. We can swap parts out to fix them, and we can resell phones in working order. We love our planet and are committed to keeping them out of the landfills.
I had a great experience, so what next?
Pass on the word to your friends and family so they can get great money for their old phones. We would also be delighted to accept feedback and testimonials via email at .
I want to sell a large quantity of phones. How do I do that?
Email us at if you have a large quantity of phones, and we can provide directions on sending everything at once instead of in separate orders. We also offer donation drives for non-profits.
Any further questions?
Email us at .
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